TERMS AND CONDITIONS OF USEÂ
Welcome to Serbyu (the "App"). These Terms and Conditions of Use (the "Terms") govern your access to and use of the Serbyu website, mobile application, and related services (collectively, the "Platform"), operated by SERBYU CORP., a company organized and existing under the laws of the Republic of the Philippines with principal office at Block 5 Lot11 2nd Floor, Baltazar Apartment, Mangoville Subdivision Salitran IV , City Of Dasmariñas, Cavite ("we", "us", or "our").
By accessing or using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Platform.
Effective Date: January 15, 2026
1. DEFINITIONS
"User" means an individual who browses services, chats with Providers, books services, pays, and reviews.
"Provider" means an individual or entity that offers services through the Platform, undergoes verification (as applicable), lists services, communicates with Users, accepts bookings, performs services, and receives payouts.
"Booking" means a transaction initiated by a User to engage a Provider's services through the Platform.
"Payout" means the amount released to a Provider after service completion and User satisfaction approval, subject to administrative confirmation.
2. ELIGIBILITY; ACCOUNT REGISTRATION
2.1 Eligibility. You must be at least eighteen (18) years of age and capable of entering into binding contracts under Philippine law. By registering, you represent that you meet this requirement.
2.2 Account Registration. You must register an account to access certain features (including chat, booking, listing, and payout). You agree to provide accurate, current, and complete information (including name, age, email, contact number), to maintain and promptly update your information, and to keep your credentials confidential. You are responsible for all activities under your account.
2.3 Verification. Providers may be required to submit government-issued ID, a selfie with ID, optional certifications, and—where applicable—NBI or Police Clearance. We may use third‑party verification and fraud‑prevention services.
3. PLATFORM NATURE; NO EMPLOYMENT OR AGENCY
3.1 Marketplace. The Platform is an online marketplace that enables Users and Providers to find, communicate, and transact. We are not a party to the contract between Users and Providers and do not provide or control Provider services unless expressly stated.
3.2 Independent Providers. Providers are independent contractors, not employees, agents, or partners of the Platform. The Platform does not supervise, direct, or control Provider work, and Providers are solely responsible for their services, tools, safety, and compliance.
3.3 No Warranty for Provider Services. We do not warrant the quality, safety, legality, or fitness of any service offered by a Provider. Users engage Providers at their own risk.
4. USER AND PROVIDER CONDUCT
4.1 Prohibited Content/Conduct. You agree not to: (a) post false, misleading, or deceptive content; (b) post or transmit unlawful, defamatory, obscene, or abusive content; (c) infringe intellectual property or privacy rights; (d) circumvent fees, interfere with transactions, or manipulate ratings; (e) engage in fraud, spam, or abusive behavior; (f) harm or attempt to harm others; (g) use the Platform for illegal activities.
4.2 Compliance with Laws. Users and Providers must comply with all applicable laws and regulations, including tax, employment, consumer protection, privacy/data protection, and local permitting or licensing rules. Providers are solely responsible for obtaining required permits/licenses and paying applicable taxes.
4.3 Off‑Platform Transactions. To protect the community, you agree not to solicit or induce transactions that evade the Platform’s processes or fees. If you transact off‑platform, you do so at your own risk and outside the Platform’s protections.
4.4 In‑App Communications Monitoring. To enforce these Terms and maintain safety, we may use automated tools and limited manual review to detect spam, fraud, and prohibited content in in‑app chat/listings. We do not access communications that occur outside the Platform.
5. LISTINGS; BOOKINGS; RATINGS AND REVIEWS
5.1 Listings. Providers must ensure their listings are accurate and updated (descriptions, photos, pricing, locations, availability, and qualifications where applicable).
5.2 Bookings. Users may book services via the Platform. A Booking is accepted when the Provider confirms the request or as otherwise indicated in the App.
5.3 Service Progress Updates. Providers may update service status (e.g., Started, In Progress, Completed). Status is visible to the booking User.
5.4 Ratings and Reviews. After a completed Booking, Users may submit ratings and reviews. Reviews must be accurate and lawful. We may moderate or remove content that violates these Terms or our policies.
6. PRICING; PAYMENTS; PAYOUTS; REFUNDS
6.1 Pricing. Providers set their own prices (subject to Platform policies). Taxes, fees, and charges may apply.
6.2 Upfront Payment. Users pay the total amount upfront through our payment partners upon Booking.
6.3 Satisfaction Approval and Payout. After the Provider marks the service as Completed, the User may provide satisfaction approval. Upon user approval and administrative confirmation, we release the Payout to the Provider.
6.4 Refunds; Adjustments. Where a service is not delivered as agreed, or in cases of cancellation under Section 7, we may process refunds or adjustments in our discretion and in accordance with applicable policies and law.
6.5 Chargebacks; Offsets; Withholding. We may withhold, delay, or offset Payouts (in whole or in part) to address chargebacks, suspected fraud, violations of these Terms, or legal obligations.
6.6 Payment Processors. Payments are processed by third‑party payment partners. We do not store full payment instrument details; we may receive tokens and metadata necessary to complete transactions.
7. CANCELLATIONS; NO‑SHOWS; DISPUTES
7.1 User Cancellations. Users may cancel in accordance with Platform policies and the Provider’s stated terms. Fees or partial refunds may apply.
7.2 Provider Cancellations. Providers should avoid cancellations. Repeated or unjustified cancellations may result in penalties or account suspension.
7.3 No‑Shows. If a party fails to appear or proceed (for onsite or online services), we may assess the situation and apply the relevant policy.
7.4 Disputes. Users and Providers should attempt to resolve disputes directly through in‑app chat and status records. We may assist in resolution based on Platform records but are not obligated to resolve any dispute. Our decision (where we choose to intervene) may include refunds, partial refunds, or no refund.
8. TAXES; RECEIPTS; RECORDS
8.1 Provider Responsibility. Providers are solely responsible for all taxes, fees, and charges arising from the services they provide, including registration with relevant authorities and issuance of receipts/invoices as required by law.
8.2 Records. We may retain Booking and payout records as required by law and for our legitimate interests (e.g., accounting, audits, dispute handling).
9. INTELLECTUAL PROPERTY; LICENSES
9.1 Platform IP. We and our licensors own all rights, title, and interest in and to the Platform, including software, interfaces, graphics, and content (excluding user‑generated content).
9.2 Limited License. Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Platform for your personal or internal business purposes.
9.3 User‑Generated Content. By posting content (listings, photos, reviews), you grant us a worldwide, non‑exclusive, royalty‑free, sublicensable license to host, store, reproduce, modify, publish, and display such content for the purpose of operating, improving, and promoting the Platform. You represent that you have all rights to grant this license and that your content does not infringe third‑party rights.
10. PRIVACY
Your use of the Platform is also governed by our Privacy Policy. Please review it carefully to understand how we collect, use, and protect personal data.
11. THIRD‑PARTY SERVICES
The Platform may integrate with or link to third‑party services (e.g., maps, payment processors, identity verification, analytics, messaging). Your use of those services may be subject to separate terms and privacy policies. We are not responsible for third‑party services.
12. SUSPENSION; TERMINATION
We may suspend or terminate accounts or access to the Platform, remove content, or cancel Bookings if we reasonably believe there is a breach of these Terms, fraud, harm to the Platform or community, repeated poor performance, or legal risk. You may terminate your account at any time through the App; certain data may be retained as permitted by law and our Privacy Policy.
13. DISCLAIMER; LIMITATION OF LIABILITY
13.1 Disclaimer. The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant uninterrupted or error‑free operation, or the quality, safety, legality, or fitness of Provider services.
13.2 Limitation of Liability. To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or other intangible losses, arising from or related to your use of the Platform or any services provided by Providers. Our total liability for any claim will not exceed the greater of (a) the amount you paid to us in fees over the twelve (12) months preceding the event, or (b) PHP 10,000.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Platform; (b) your content; (c) your interactions with other users; (d) your breach of these Terms or applicable law; or (e) Provider services you offer.
15. GOVERNING LAW; VENUE
These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of DASMARINAS CITY, Philippines, without prejudice to mandatory venue provisions under applicable law.
16. MODIFICATIONS; NOTICES
16.1 Modifications. We may modify these Terms from time to time. When changes are material, we will provide notice (e.g., in‑app notice or email) and indicate the effective date. Your continued use after the effective date constitutes acceptance.
16.2 Notices. We may send notices via email, in‑app notifications, or by posting on the Platform. You consent to receive electronic communications from us.
17. MISCELLANEOUS
17.1 Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
17.2 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets.
17.3 Entire Agreement. These Terms, together with the Privacy Policy and applicable policies, constitute the entire agreement between you and us with respect to the Platform and supersede any prior agreements.
17.4 No Waiver. Our failure to enforce any right or provision shall not be deemed a waiver.
18. CONTACT US
Company Name: SERBYU CORP.
Principal Office: Block 5 Lot11 2nd Floor, Baltazar Apartment, Mangoville Subdivision Salitran IV , City Of Dasmariñas, Cavite
Email: hello.serbyu@gmail.com
Phone: SMART/TNT: 0938 645 2753 GLOBE/TM: 0997 954 2553