Welcome to Serbyu, a service marketplace operated by Serbyu Corp., duly registered in the Philippines. By using our platform (mobile app or website), you agree to the following Terms of Service.
Client – any user booking services.
Provider – any verified service professional offering services.
Serbyu Community – collective term for Clients and Providers.
Escrow Payment System – funds are held securely until Client confirms completion of service.
Serbyu connects Clients with Providers for both online and on-site services.
Serbyu does not directly provide the services booked, but facilitates secure transactions, communication, and dispute resolution.
Users must provide accurate personal information.
Providers must undergo identity and skills verification before offering services.
Users agree to comply with applicable Philippine laws and regulations.
All bookings must be made through the Serbyu app.
Payments are made upfront and held in escrow until the Client confirms service completion.
Providers receive payment once the service is marked as completed.
Clients may cancel bookings subject to Serbyu’s Refund Policy.
Providers who fail to show up may face penalties, suspension, or removal from the platform.
The “instant replacement” feature may assign another Provider if one cancels.
Disputes must first be handled through Serbyu’s in-app resolution center.
If unresolved, Serbyu reserves the right to make the final decision on payment release.
Serbyu acts only as an intermediary and is not responsible for the actual quality of services provided.
However, Serbyu enforces rules to ensure verified providers, secure payments, and fair resolution processes.