Serbyu values your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the Philippine Data Privacy Act of 2012 (RA 10173).
Personal Information: Name, email, phone number, address, government ID (for verification).
Payment Information: Processed securely via third-party provider (Dragonpay).
Service Information: Booking details, service history, reviews.
Technical Data: Device information, location (for on-site services), app usage logs.
To provide and improve our services.
To verify identity of Clients and Providers.
To process payments and refunds.
To ensure community safety through tracking and check-ins.
For customer support and dispute resolution.
We do not sell personal data.
Data may be shared only with:
Verified Providers and Clients (limited info necessary to fulfill services).
Payment partners (Dragonpay).
Authorities if required by law.
Personal data is encrypted and stored securely.
Access is limited to authorized personnel only.
Right to access, correct, or delete personal data.
Right to withdraw consent.
Right to file complaints with the National Privacy Commission.
Data is retained only as long as necessary for legal, business, or security purposes.